Update an existing issue

OTJ offers two methods in order to update a ticket:

First method:

1. Select an e-mail

2. Right click on the e-mail
3. Go to JIRA
4. Click on Update 
   

Second Method:

1. Click on the “JIRA” icon displayed in the top right menu in Outlook
2. Click on “Update”

 Once “Update” is clicked:

1. Issue search screen pops up
   
   

2. Select a Project

3. Search and select an existing issue

4. Edit all your desired fields

5. Click on “Update”

6. A window with a link to the updated ticket in JIRA will appear

Optional Features

Issue Search Screen:

Option to search by:

• Issue Key: Type in your JIRA ticket number
• Summary: Type in any text you have in the Summary section of an JIRA ticket
• Description: Type in any text you have in the Description section of an JIRA ticket
• JQL Query: Type in a JQL query to find your issue/ticket just like in JIRA. (Click on Advanced)
  
  

Under Comment:

1. Add e-mail header: Adds your e-mail header information (From, To, CC, Subject, etc...)
2. Add e-mail body: Adds the e-mail body
3. Add e-mail timestamp: Adds the timestamp of your e-mail (E-mail received date, Time, etc...)
4. Inline Images: Adds all inline images as attachments (signature logo's, etc...)

Under Attachments:

1. E-mail attachments: Includes the e-mail attachments and allows you to select the attachments of your e-mail.
2. Include e-mail as attachment: The e-mail itself will be attached in the corresponding JIRA ticket.
3. Include Screenshot: Allows you to add a screenshot to your JIRA ticket by:

• • Click 'PRTSCR' on the desired screen
  • Check the 'Include Screenshot' checkbox
  • A small picture of your screenshot will be shown

4. Drag & Drop any external attachments into your ticket.