Outlook To JIRA offers two methods in order to create a ticket from an e-mail:

1-Create a new issue including E-mail:

1. Select an e-mail
2. Right click on the e-mail
3. Go to JIRA
4. Click on Create 
   
   
   

2-Create a new issue including E-mail:

1. Select an e-mail
2. From OTJ Menu in Outlook Ribbon
3. Click on "Create From E-mail"
   
   

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Create New issue no email included:

1. Click on the “JIRA” icon displayed in the top right menu in Outlook
2. Click on “Create”
   
   
   

Once “Create” is clicked:

1. Create Issue Window appears 
2. Select a Project

3. Select an Issue Type

   If creating from an e-mail, e-mail title and body will be automatically filled

4. Fill all the necessary fields

5. Click on “Create”

6. A window with a link to the created ticket in JIRA will appear