With GTJ, you can either create a new ticket in JIRA or you can create from email a JIRA ticket.

To Create a ticket from a Group thread into Jira

  1. Open Gmail
  2. Click on the 'Google To Jira' menu


3. Select "Create from e-mail" and fill the necessary fields.



To comment on a ticket in GTJ using a Group thread:


  1. Open an email in gmail
  2. Click on the 'Gmail To JIRA' menu


3. Click on“Comment from e-mail” and search for your ticket
 

4. Fill in the required field