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iOS App

4.5.0-iOS

  • SLA’s is important for your customers as it is important for your agents, that’s why we’ve supported SLA feature provided by "Extension for Jira Service Management"
  • Sometimes you need to announce an event or an important change, for that reason we supported the announcements feature provided by Refined Theme
  • Documentation links in request type description are important for the customer to get more info, that’s why we make them clickable within the app
  • Help and more instructions are now viewable in create screen also


4.3.1-iOS

  • Improvements & Bug fixes

4.3.0-iOS

  • * Add support for insight in cloud

  • * Improvements & Bug fixes

4.2.1-iOS

  • Improvements & Bug fixes

4.2.0-iOS

  •  RefinedTheme Layouts (Navigation Highlight, Navigation Content, Request Types, Service Desk) now supported in JSMobile

  • Improvements & Bug fixes

4.1.1-iOS

  • General enhancements and bug fixes

4.1.0-iOS

  •  RefinedTheme Sites, Categories, Portals, and links are now supported in JSMobile

  • If you're using Translation for Jira from Deviniti you'll be able to switch languages from Mobile and enjoy the app with your native language

  •  You can now download attachment and access it with the app of your choice

  • Links in announcements are now clickable, not only that even if you're using rich text you'll be able to view it from mobile

  • Improvements & Bug fixes

4.0.1-iOS

  • General enhancements and bug fixes

4.0.0-iOS

JSMobile formerly named "Mobile for JSM Portal" is now available with a totally new brand and design, in addition to a bunch of features:

  • Increase your customer self-service with the ability to search for Knowledge base articles
  • Search tab in the home screen is now a help center global search including knowledge base articles and request types
  • Request details and comments are split into two tabs for better collaboration
  • iPad users will be able to split the view and include the requests list and details in one screen
  • Approve/Decline requests UX enhancement
  • Support switching between sites (A feature provided by Refined Theme)
  • Supporting Insight default values
  • Complete support for Elements Connect

iPhone Design:

iPad Design:

  • Support insight default values

  • Enhance notification UI

  • Minor bug fixes and performance improvements

Changes:

  • Support Refined Theme sites functionality

Fixes:

  • Some Improvements and bug fixes.

Changes:

Fixes:

  • Minor UI enhancements to create screen fields.
  • Some Improvements and bug fixes.

Changes:

  • You're now able to hide specific portals from the Mobile app using Refined Theme
  • You'll be notified now of any new update for the app

Fixes:

  • Fixing the session timeout issue on the server and we enhanced the behavior on cloud
  • Support Android API version 22 (5.1) and version 19 (4.4)
  • Fix request details attachments issues
  • Improvements & Bug fixes

Changes:

  • Portal specific announcements are now supported within the app

  • Actions used in request details are also supported in the list

  • Users are now able to benefit from “Forget Password” functionality

  • We know that you have too many info to load in a request detail, so we’ve added a scroll-to-up button to help you get back rapidly

  • “Request waiting for approval” statement is now supported in the activity stream

  • Since you may have hundreds of comments, we’ve added Load-More functionality to help you view them with regular speed

Fixes:

  • Session timeout issue with server instances

  • The value can be selected twice using Insight multi-select field

  • Logged-In user avatar not loading in cloud instances
  • The details section was not appearing in some cases

  • Minor fixes and enhancements for the login screen

  • Performance improvements

  • Users are now able to share the request with the organization while creating it
  • iOS users are now able to attach files from their devices
  • In addition to listing issues in My Requests, All Requests, and Approvals, user can now list issues raised by his/her organizations
  • Users are forwarded directly to the request list when they have only one portal
  • Russian users are now able to search for issues with their native language
  • Portal’s key is now removed from the home screen, to follow the web application
  • Enhancing the way comment’s in-line images are displayed
  • Users can now search for items within select fields
  • User avatars and request type images are loaded faster than ever
  • The summary is displayed fully in request details
  • The last used URL is now saved to help the user log in directly
  • Improvements and bug fixes
  • Insight fields are now supported in both create and detail screens
  • The request activity stream is supported within the app, the customer will be able to know when an issue is approved or status changed
  • Comments are now rendered in rich text form, for which inline images will be displayed in the app, and much more
  • Divinity Add-on Translation for Jira is now supported within the app
  • Customers are now able to share requests with organizations and participants
  • Your customers will now be notified about your Announcement
  • “Don’t notify me” is now supported within the app
  • New customers will be able to Sign-up into your portal from the Mobile app
  • Users will be able to share request links with their colleagues through Slack, Email, WhatsApp…
  • CF++ fields are now supported in both create and detail screens
  • Customer will now be able to view Portal Name and Description in the request types list
  • The image editor is now better than ever, you’ll be able to rotate, crop, add stickers…
  • GIF images can now be viewed
  • Request status can now be updated directly from the request list
  • Fixing cascade field issue
  • Improvements & Bug fixes
  • Users are now able to check Appovals requests and filter through them
  • Support new changes in Jira that fix the issue by including Attachments when required
  • Fixing issues with Cloud Instance
  • Improvements & Bug fixes
  • Adding support to Jira 8.5.0
  • Fixing issue with request type images in the cloud instance
  • Improvements & Bug fixing



Android App

Android-4.3.0

  • Support for SLA feature provided by "Extension for Jira Service Management".
  • Support for the announcements features provided by Refined Theme.
  • Add the ability to add comments directly from request lists from 3 dots options.
  • Support help and instruction feature in the create screen.
  • Improvements and bug fixes


  • Support Translation for Jira.
  • Support new nFeed cloud third-party add-on.
  • Support attachment field description in creates screen.
  • Minor fixes for bundle fields.
  • improvements and bug fixes

JSMobile formerly named "Mobile for JSM Portal" is now available with a totally new brand and design, in addition to a bunch of features:

  • Increase your customer self-service with the ability to search for Knowledge base articles
  • Search tab in the home screen is now a help center global search including knowledge base articles and request types
  • Request details and comments are split into two tabs for better collaboration
  • iPad users will be able to split the view and include the requests list and details in one screen
  • Approve/Decline requests UX enhancement
  • The name of the application is changed from "Mobile for JSM Portal" to "JSMobile - Service Management Portal"
  • App Icon is updated
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