Release Notes - JSMobile - Service Management Portal

4.2.1-iOS

• Improvements & Bug fixes

4.2.0-iOS

•  RefinedTheme Layouts (Navigation Highlight, Navigation Content, Request Types, Service Desk) now supported in JSMobile

• Improvements & Bug fixes

4.1.1-iOS

• General enhancements and bug fixes

4.1.0-iOS

•  RefinedTheme Sites, Categories, Portals, and links are now supported in JSMobile

• If you're using Translation for Jira from Deviniti you'll be able to switch languages from Mobile and enjoy the app with your native language

•  You can now download attachment and access it with the app of your choice

• Links in announcements are now clickable, not only that even if you're using rich text you'll be able to view it from mobile

• Improvements & Bug fixes

4.0.1-iOS

• General enhancements and bug fixes

4.0.0-iOS

JSMobile formerly named "Mobile for JSM Portal" is now available with a totally new brand and design, in addition to a bunch of features:

• Increase your customer self-service with the ability to search for Knowledge base articles
• Search tab in home screen is now a help center global search including knowledge base articles and request types
• Request details and comments are splitted into two tabs for better collaboration
• iPad users will be able to split the view and include the requests list and details in one screen
• Approve/Decline requests UX enhancement
• Support switching between sites (A feature provided by Refined Theme)
• Supporting Insight default values
• Complete support for Elements Connect

iPhone Design:

iPad Design:

• Support insight default values

• Enhance notification UI

• Minor bug fixes and performance improvements

Changes:

• Support Refined Theme sites functionality

Fixes:

• Some Improvements and bug fixes.

Changes:

• Support Elements Connect - external data fields third-party add-on.

Fixes:

• Minor UI enhancements to create screen fields.
• Some Improvements and bug fixes.

Changes:

• You're now able to hide specific portals from the Mobile app using Refined Theme
• You'll be notified now of any new update for the app

Fixes:

• Fixing the session timeout issue on the server and we enhanced the behavior on cloud
• Support Android API version 22 (5.1) and version 19 (4.4)
• Fix request details attachments issues
• Improvements & Bug fixes

Changes:

• Portal specific announcements are now supported within the app

• Actions used in request details are also supported in the list

• Users are now able to benefit from “Forget Password” functionality

• We know that you have too many info to load in a request detail, so we’ve added a scroll-to-up button to help you get back rapidly

• “Request waiting for approval” statement is now supported in the activity stream

• Since you may have hundreds of comments, we’ve added Load-More functionality to help you view them with regular speed

Fixes:

• Session timeout issue with server instances

• The value can be selected twice using Insight multi-select field

• Logged-In user avatar not loading in cloud instances
• The details section was not appearing in some cases

• Minor fixes and enhancements for the login screen

• Performance improvements

• Users are now able to share the request with the organization while creating it
• iOS users are now able to attach files from their devices
• In addition to listing issues in My Requests, All Requests, and Approvals, user can now list issues raised by his/her organizations
• Users are forwarded directly to the request list when they have only one portal
• Russian users are now able to search for issues with their native language
• Portal’s key is now removed from the home screen, to follow the web application
• Enhancing the way comment’s in-line images are displayed
• Users can now search for items within select fields
• User avatars and request type images are loaded faster than ever
• The summary is displayed fully in request details
• The last used URL is now saved to help the user log in directly
• Improvements and bug fixes

• Insight fields are now supported in both create and detail screens
• The request activity stream is supported within the app, the customer will be able to know when an issue is approved or status changed
• Comments are now rendered in rich text form, for which inline images will be displayed in the app, and much more
• Divinity Add-on Translation for Jira is now supported within the app
• Customers are now able to share requests with organizations and participants
• Your customers will now be notified about your Announcement
• “Don’t notify me” is now supported within the app
• New customers will be able to Sign-up into your portal from the Mobile app
• Users will be able to share request links with their colleagues through Slack, Email, WhatsApp…
• CF++ fields are now supported in both create and detail screens
• Customer will now be able to view Portal Name and Description in the request types list
• The image editor is now better than ever, you’ll be able to rotate, crop, add stickers…
• GIF images can now be viewed
• Request status can now be updated directly from the request list
• Fixing cascade field issue
• Improvements & Bug fixes

• Users are now able to check Appovals requests and filter through them
• Support new changes in Jira that fix the issue by including Attachments when required
• Fixing issues with Cloud Instance
• Improvements & Bug fixes

• Adding support to Jira 8.5.0
• Fixing issue with request type images in the cloud instance
• Improvements & Bug fixing